Returns & Exchanges

At The Casual Company, we want you to love your new wardrobe staples, which is why we offer a 30-day hassle-free return policy for all unworn items in their original condition. Whether the fit isn't quite right or you've changed your mind, we've made the process quick and easy.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all tags are still attached and the packing slip is included inside.

3

Print and Attach Label

Download your prepaid shipping label from the portal, print it out, and tape it clearly to the outside of your return parcel.

4

Drop Off and Track

Leave your package at any authorized drop-off location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing